Frequently Asked Questions
Welcome to Freshly Pieced, home of quilt patterns by designer and blogger Lee Heinrich. My patterns sold here are intended for personal use only, and are not for resale or other distribution. I reserve the right to cancel orders that appear to be for unauthorized purposes. All prices listed here and on my blog are subject to change.
How do I check out?
Once you are ready to check out, click on the "check out" button in your shopping cart. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account. If you do not have an account, follow the prompts to create an account and continue through the checkout process.
Which payment methods do you accept?
I accept all major credit cards, as well as Paypal.
Do you sell to international customers?
Paper patterns: Available to U.S. shipping addresses only.
PDF patterns: Available to international customers, with the exception of customers in the European Union.
European customers MUST purchase from my Etsy shop. This is due to VAT regulations. If you live in an EU country and attempt to purchase on this site, your payment will be declined. European customers, please click here to go to my Etsy shop.
How will PDF patterns be delivered to me?
PDF patterns are delivered automatically via email. Once you have completed your order and your payment has been processed, you will receive an email with a link to download your pattern. (If you do not receive an email within 15 minutes of completing your purchase, please check your spam folder.) Each pattern can be downloaded up to three times before the link will expire.
PDF patterns can also be accessed via your account here in my shop. Click here to log in or create your account. All of your patterns files will be available to you once you create an account, even if you are creating the account after your purchase.
If you have problems with the downloading process, or if you have used all three of your downloads and need your link reset, please contact me.
How will hard-copy patterns, books, and other merchandise be delivered to me?
Orders usually ship within 1-3 business days, pending availability and payment verification. Patterns ship via 1st Class U.S. Mail. Books and other merchandise ship USPS Flat Rate Priority Mail. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery.
How many times can I download a PDF pattern I have purchased?
The link emailed to you (or accessible in your account) has a default limit of three downloads, in order to discourage unauthorized sharing. Once you have downloaded the pattern three times, the link will expire, so be sure to download the pattern on a device on which you can save the PDF file. If your downloads have expired and you need your download limit reset, please contact me and I can reset your downloads for you.
Where can I find your pattern errata?
Please click here for pattern errata. Any errors found are corrected in downloadable PDF patterns immediately. PDF purchasers can download the most recent (corrected) version of a pattern—simply download from the link originally emailed to you upon purchase. If you need your download link emailed to you again or you need your download limits reset, please contact me.
Do you wholesale your printed patterns?